Error message when you try to run a report or upload a report in Microsoft Dynamics CRM: “The request failed with HTTP status 401: Unauthorized” or “Server Error in ‘/’ Application”
Symptoms
Symptom 1When you try to run a report in Microsoft Dynamics CRM 3.0, you receive the following error message:
The request failed with HTTP status 401: Unauthorized.When you try to run a report in Microsoft Dynamics CRM 4.0, you receive the following error message:
An error occurred while trying to add the report to Microsoft Dynamics CRM.
Try this action again.If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization’s Microsoft Dynamics CRM Administrator.Finally, you can contact Microsoft Support.
Error code:0×80048298
Symptom 2Consider the following scenario in Microsoft Dynamics CRM: You build a custom report by using Microsoft Visual Studio 2003 or by using a similar tool.You try to upload the report to the Microsoft Dynamics CRM system. In this scenario, you receive the following error message:
Server Error in ‘/’ Application. Exception of type Microsoft.Crm.CrmException was thrown. If the DevErrors parameter is enabled, you receive this error messageon the screen.
This error message occurs in some configurations. For example, this error message may occur if the following conditions are true:The following products are installed on the same server:Microsoft SQL ServerSQL Server Reporting Services (SRS)Microsoft Dynamics CRM is installed on a separateserver.
Resolution
This problem occurs because the security account for the CRMAppPool application pool does not have the Publisher for Microsoft Dynamics CRM role in Report Manager.