Symptoms
The SNA Server Manage Agent service (MngAgent.exe) may generate anapplication exception when stopping an LU. When this problemoccurs, theWindows NT Application Event Log contains a message similar to thefollowing:
Event ID: 624Source: SNA ServerDescription: Creating dump file C:\SNA\traces\snadump.log formngagent.exe.If Drwtsn32.exe is the default debugger on the Windows NT Servercomputer that is running SNA Server, an entry similar to the following willbe included in the Drwtsn32.log in the Windows NT directory:
Application exception occurred:App: exe\mngagent.dbg (pid=250)When: 5/20/1998 @ 8:18:57.93Exception number: c0000005 (access violation)(…)function: CSISend614846d6 50pusheax614846d7 ff1588104861ds:61481088=77f02df5calldword ptr[_imp__LocalLock(61481088)]614846dd 8b542414movedx,[esp+0x14]ss:035de73b=????????614846e1 8b5204movedx,[edx+0x4]ds:05873cd2=????????614846e4 66897204mov[edx+0x4],sids:05873cd3=????614846e8 8b4d0cmovecx,[ebp+0xc]ss:01508676=????????614846eb 8bf0movesi,eax614846ed 8bc1moveax,ecx614846ef 8d7a09leaedi,[edx+0x9]ds:05873cd2=????????614846f2 c1e902shrecx,0×2FAULT -<614846f5 f3a5repmovsdds:00114000=????????es:044552e5=0004001a614846f7 8bc8movecx,eax614846f9 83e103andecx,0×3614846fc f3a4repmovsbds:00114000=??es:044552e5=1a614846fe 668b4d0cmovcx,[ebp+0xc]ss:01508677=????61484702 66894a06mov[edx+0x6],cxds:05873cd3=????61484706 8b5508movedx,[ebp+0x8]ss:01508676=????????61484709 52pushedx6148470a ff1560104861ds:61481060=77f02d13calldword ptr[_imp__LocalUnlock(61481060)]61484710 8a4322moval,[ebx+0x22]ds:0150a0d6=??61484713 8d4c2424leaecx,[esp+0x24]ss:035de73b=????????61484717 fec0incal*—-< Stack Back Trace >—-*FramePtr ReturnAd Param#1Param#2Param#3Param#4Function Name021bfd4c 6148452f 000eb6d0 000e9c70 00113ffc 000eb6d0 snamanag!CSISend(FPO: [EBP 0x000eb6d0] [2,3,4])021bfd60 61481996 000eb6d0 07087fff 0000050a 00113ff0snamanag!CSIPreQueue(FPO: [9,0,2])021bff38 60b0530c 040805c4 00252d00 00000004 6098a984snamanag!SNAStopService(FPO: [EBP 0xffffffff] [1,104,4])021bff48 6098a984 021bff58 00252d00 002bf670 0000064emngsna!CDispLUServe::OnCommand(FPO: [1,1,1])021bff64 6098a84d 77e71b04 6098a800 77e719c8 60b045fbmngbase!CNotifyQueue::Dispatch(FPO: [0,4,1])021bff74 60b045fb ffffffff 7ffdf000 0111ffb8 021bffecmngbase!CNotifyQueue::ProcessWait(FPO: [1,0,3])021bffb8 77f04f2c 00000000 7ffdf000 0111ffb8 00000000 mngsna!DoMngSna(FPO: [EBP 0x7ffdf000] [1,11,4])7ffdf000 ffffffff 01000000 000805c0 00020000 00000000kernel32!lstrcmpiW00010000 0050004d 00540055 00520045 0041004e 0045004drpcrt4!<nosymbols>
Resolution
SNA Server 3.0To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
184307?(http://support.microsoft.com/kb/184307/EN-US/) How to Obtain the Latest SNA Server Version 3.0 Service Pack
SNA Server 4.0This problem was corrected in the latest Microsoft SNA Serverversion 4.0 U.S. Service Pack. For information on obtaining this Service Pack,query on the following word in the Microsoft Knowledge Base (without thespaces):
S E R V P A C K