“0×0000003B” Stop error on a terminal server in Windows Server 2008
Symptoms
Consider the following scenario:
You install the Terminal Services role on a computer that is running Windows Server 2008.You connect to this terminal server, and then you perform some window-related operations in a terminal server session.
For example, you open and then close some windows in the terminal server session.In this scenario, the computer may restart unexpectedly. Additionally, you receive a Stop error message that resembles the following:
STOP 0×0000003B (parameter1, parameter2, parameter3, parameter4)
SYSTEM_SERVICE_EXCEPTION
Notes
The parameters in this Stop error message may vary, depending on the configuration of the computer.Not all the “Stop 0×0000003B” Stop errors are caused by this issue.
Resolution
This issue occurs because the Rdpwd.sys driver does not check whether a returned list is NULL or not.
When the returned list is NULL, the Rdpwd.sys driver accesses the wrong memory location. Therefore, an access violation exception occurs.
