.NET Questions and Solutions

Symptoms
When you try to merge certain records in Microsoft Dynamics CRM 3.0, you receive the following error message:

Error. To obtain more information, contact the system administrator. This problem occurs if the following conditions are true: A record that you want to merge is a subordinate record of a master record. For example, you want to merge contact record A and contact record B. Contact record B is a subordinate record of contact record A.The subordinate record that you want to merge is associated with another record. For example, contact record B is associated with task record A. The Reparent Cascade setting for the record relationship between two entities is set to Cascade User-Owned. For example, the Reparent Cascade setting for the record relationship between the contact entity and the task entity is set to Cascade User-Owned.
Additionally, if you try to select a value in the lookup field for the relationship between the two entities, you receive the following error messages:

NullReferenceException

[DateTime] Process: w3wp |Thread: 3528 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error >Crm Exception Message: Cannot bind to another session, session already bound, ErrorCode: -2147220908
Resolution
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support(http://support.microsoft.com/contactus/?ws=support)Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Microsoft Dynamics CRM 3.0
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File nameFile versionFile sizeDateTimePlatformSetup.exe3.0.5300.1630474,98413-Nov-200717:54×86Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicableCrmbulkmailservice.exe3.0.5300.19012,830,68828-Apr-200902:33×86Crmcache.dll3.0.5300.1901298,32028-Apr-200903:02×86Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54×86Crmnativeinteropproxy.dll3.0.5300.19013,401,04027-Apr-200912:02×86Crmobjectmodel.dll3.0.5300.19016,740,81628-Apr-200903:02×86Crmsecurity.dll3.0.5300.1901769,37628-Apr-200903:15×86Crmworkflowservice.exe3.0.5300.19013,887,44028-Apr-200902:33×86Edit_article.aspxNot applicable6,92726-Apr-200904:58Not applicableFind.aspxNot applicable3,19229-Jan-200800:00Not applicableGrid.htcNot applicable17,56010-Dec-200721:05Not applicableHelp.cssNot applicable1,13729-Jan-200800:00Not applicableHelp.jsNot applicable4,04229-Jan-200800:00Not applicableHelp_toc.xslNot applicable3,83729-Jan-200800:00Not applicableKbtemplateeditor.jsNot applicable5,66610-Dec-200721:05Not applicableListaction.jsNot applicable9,10210-Dec-200721:05Not applicableMicrosoft.crm.application.components.application.dll3.0.5300.1901685,90427-Apr-200911:13×86Microsoft.crm.application.components.core.dll3.0.5300.1901288,60828-Apr-200902:15×86Microsoft.crm.application.components.platform.dll3.0.5300.1901366,43228-Apr-200902:15×86Microsoft.crm.application.components.strings.dll3.0.5300.1901722,76828-Apr-200902:15×86Microsoft.crm.application.components.ui.dll3.0.5300.1901218,97628-Apr-200902:13×86Microsoft.crm.application.pages.dll3.0.5300.1901968,54428-Apr-200902:13×86Microsoft.crm.dll3.0.5300.1901382,81628-Apr-200902:15×86Microsoft.crm.managedinterop.dll3.0.5300.190179,69628-Apr-200902:15×86Microsoft.crm.metadatahelper.dll3.0.5300.190179,71228-Apr-200902:15×86Microsoft.crm.objectmodel.dll3.0.5300.1901321,37628-Apr-200902:15×86Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.190134,65628-Apr-200901:57×86Microsoft.crm.platform.server.dll3.0.5300.1901243,55228-Apr-200902:15×86Microsoft.crm.reports.reportschedule.dll3.0.5300.190196,09628-Apr-200901:57×86Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1901272,22428-Apr-200901:57×86Mscrmcustom.dll3.0.5300.1872187,73623-Dec-200802:15×86Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54×86Pkgutil.cmdNot applicable11313-Nov-200702:54Not applicablePkgutil.exe1.2.3297.10188,79213-Nov-200717:54×86Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicableTable.dtm.htcNot applicable13,40511-Jan-200920:57Not applicableToc.aspxNot applicable4,46629-Jan-200800:00Not applicableCrmsecurity.dll3.0.5300.1901769,37628-Apr-200903:14×86Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39×86Microsoft.crm.managedinterop.dll3.0.5300.180,64817-Nov-200504:38×86Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38×86Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39×86Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39×86Crmdbhotfix.dll3.0.5300.1832105,48816-Apr-200805:09×86Crmhotfix.cdfNot applicable16,97828-Apr-200904:46Not applicableKb927207_client.dll3.0.5300.190165,87228-Apr-200902:16×86Kb930604_client.dll3.0.5300.190169,47227-Apr-200911:16×86Kb930610_client.dll3.0.5300.1901113,50428-Apr-200902:16×86Kb931627_client.dll3.0.5300.1901156,51228-Apr-200902:16×86Kb932205_client.dll3.0.5300.190167,93628-Apr-200902:16×86Kb933214_client.dll3.0.5300.190175,08828-Apr-200902:16×86Kb933423_client.dll3.0.5300.190195,07228-Apr-200902:16×86Kb933658_client.dll3.0.5300.190171,52028-Apr-200902:16×86Kb935529_client.dll3.0.5300.190175,60028-Apr-200902:16×86Kb935844_client.dll3.0.5300.1901119,63228-Apr-200902:16×86Kb936019_client.dll3.0.5300.190166,38428-Apr-200902:16×86Kb936204_client.dll3.0.5300.190196,59228-Apr-200902:16×86Kb938125_client.dll3.0.5300.190166,38428-Apr-200902:16×86Kb938238_client.dll3.0.5300.190174,57628-Apr-200902:16×86Kb940496_client.dll3.0.5300.190176,12828-Apr-200902:16×86Kb940761_client.dll3.0.5300.190196,09628-Apr-200902:16×86Kb944256_client.dll3.0.5300.190184,81628-Apr-200902:17×86Kb952151_client.dll3.0.5300.1901131,92028-Apr-200902:17×86Kb955710_client.dll3.0.5300.190176,11228-Apr-200902:17×86Kb962962_client.dll3.0.5300.190172,03228-Apr-200902:17×86Mscrmcustom.dll3.0.5300.1872187,73623-Dec-200802:15×86Microsoft Dynamics CRM client for Microsoft Office Outlook
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File nameFile versionFile sizeDateTimePlatformArticleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicableCrmcache.dll3.0.5300.1901298,32028-Apr-200903:02×86Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54×86Crmnativeinteropproxy.dll3.0.5300.19013,401,04028-Apr-200903:02×86Crmobjectmodel.dll3.0.5300.19016,740,81628-Apr-200903:02×86Crmsecurity.dll3.0.5300.1901769,37628-Apr-200903:15×86Edit_article.aspxNot applicable6,92726-Apr-200904:58Not applicableFind.aspxNot applicable3,19229-Jan-200800:00Not applicableGrid.htcNot applicable17,56029-Jan-200800:00Not applicableHelp.cssNot applicable1,13729-Jan-200800:00Not applicableHelp.jsNot applicable4,04229-Jan-200800:00Not applicableHelp_toc.xslNot applicable3,83729-Jan-200800:00Not applicableListaction.jsNot applicable9,10210-Dec-200721:05Not applicableMicrosoft.crm.application.components.application.dll3.0.5300.1901595,80828-Apr-200902:14×86Microsoft.crm.application.components.core.dll3.0.5300.1901292,68828-Apr-200902:16×86Microsoft.crm.application.components.platform.dll3.0.5300.1901407,37628-Apr-200902:16×86Microsoft.crm.application.components.strings.dll3.0.5300.1901722,78428-Apr-200902:16×86Microsoft.crm.application.components.ui.dll3.0.5300.1901218,97628-Apr-200902:14×86Microsoft.crm.application.pages.dll3.0.5300.1901735,07227-Apr-200911:14×86Microsoft.crm.dll3.0.5300.1901382,81628-Apr-200902:16×86Microsoft.crm.managedinterop.dll3.0.5300.190179,69628-Apr-200902:16×86Microsoft.crm.metadatahelper.dll3.0.5300.190179,69628-Apr-200902:16×86Microsoft.crm.objectmodel.dll3.0.5300.1901321,36028-Apr-200902:16×86Microsoft.crm.platform.server.dll3.0.5300.1901243,53628-Apr-200902:16×86Mscrmcustom.dll3.0.5300.1872187,73623-Dec-200802:15×86Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54×86Pkgutil.cmdNot applicable11313-Nov-200702:54Not applicablePkgutil.exe1.2.3297.10188,79213-Nov-200717:54×86Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicableTable.dtm.htcNot applicable13,40511-Jan-200920:57Not applicableToc.aspxNot applicable4,46629-Jan-200800:00Not applicableMicrosoft.crm.dll3.0.5300.1375,57617-Nov-200504:42×86Microsoft.crm.managedinterop.dll3.0.5300.180,66417-Nov-200504:42×86Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42×86Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42×86Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42×86Crmhotfix.cdfNot applicable9,42828-Apr-200904:45Not applicableMscrmcustom.dll3.0.5300.1872187,73623-Dec-200802:15×86Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update
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File nameFile versionFile sizeDateTimePlatformSetup.xmlNot applicable4,02528-Apr-200905:08Not applicableV3cclientpatch30.mspNot applicable3,048,44828-Apr-200905:49Not applicableArticleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicableCrmcache.dll3.0.5300.1901298,32028-Apr-200903:00×86Crmnativeinteropproxy.dll3.0.5300.19013,401,04027-Apr-200912:00×86Crmobjectmodel.dll3.0.5300.19016,740,81628-Apr-200903:00×86Crmsecurity.dll3.0.5300.1901769,37628-Apr-200903:14×86Edit_article.aspxNot applicable6,92726-Apr-200904:58Not applicableFind.aspxNot applicable3,19229-Jan-200800:00Not applicableGrid.htcNot applicable17,56029-Jan-200800:00Not applicableHelp.cssNot applicable1,13729-Jan-200800:00Not applicableHelp.jsNot applicable4,04229-Jan-200800:00Not applicableHelp_toc.xslNot applicable3,83729-Jan-200800:00Not applicableListaction.jsNot applicable9,10210-Dec-200721:05Not applicableMicrosoft.crm.application.components.application.dll3.0.5300.1901595,79228-Apr-200902:13×86Microsoft.crm.application.components.core.dll3.0.5300.1901292,70428-Apr-200902:14×86Microsoft.crm.application.components.platform.dll3.0.5300.1901407,39228-Apr-200902:14×86Microsoft.crm.application.components.strings.dll3.0.5300.1901722,78428-Apr-200902:14×86Microsoft.crm.application.components.ui.dll3.0.5300.1901218,96028-Apr-200902:13×86Microsoft.crm.application.pages.dll3.0.5300.1901735,05628-Apr-200902:13×86Microsoft.crm.dll3.0.5300.1901382,81628-Apr-200902:14×86Microsoft.crm.managedinterop.dll3.0.5300.190179,71228-Apr-200902:14×86Microsoft.crm.metadatahelper.dll3.0.5300.190179,71228-Apr-200902:14×86Microsoft.crm.objectmodel.dll3.0.5300.1901321,37628-Apr-200902:14×86Microsoft.crm.platform.server.dll3.0.5300.1901243,55228-Apr-200902:14×86Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicableTable.dtm.htcNot applicable13,40511-Jan-200920:57Not applicableToc.aspxNot applicable4,46629-Jan-200800:00Not applicableSetup.xmlNot applicable1,75528-Apr-200905:06Not applicableV3clightclientpatch30.mspNot applicable578,04828-Apr-200905:49Not applicableMicrosoft.crm.application.components.core.dll3.0.5300.1901292,70428-Apr-200902:14×86Microsoft.crm.application.components.platform.dll3.0.5300.1901407,39228-Apr-200902:14×86Microsoft.crm.application.components.strings.dll3.0.5300.1901722,78428-Apr-200902:14×86Microsoft.crm.dll3.0.5300.1901382,81628-Apr-200902:14×86Microsoft.crm.platform.server.dll3.0.5300.1901243,55228-Apr-200902:14×86
Installation informationInstall this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.
PrerequisitesYou must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirementIf you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Removal informationTo remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB962221$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475?(http://support.microsoft.com/kb/832475/) Description of the new features in the package installer for Windows software updates

Symptoms
When you start Windows, you may receive the following error message on ablue screen:

WINDOWS This program has caused a Fatal Exception 0D at 00457:000040B1 and will be terminated.Pressing any key causes the screen to turn black and the computer to stopresponding (hang).
Resolution
This error message can occur if you are using Adobe Type Manager withcertain video adapter drivers and the Hardware Acceleration setting is not set to Full.

Symptoms
When you restart your computer, you may receive the following error message:

STOP 0×0000001e KMODE_EXCEPTION_NOT_HANDLED in win32k.sys
or

STOP 0xC000021A {Fatal System Error}The Windows Logon Process terminated unexpectedly.
Resolution
This behavior can occur if you downloaded the Backdoor.NTHack virus from a remote host into your computer. This virus is initiated by the Dl.bat file in the InetPub\Scripts folder.
As a result, both the Firedaemon.exe and Sud.exe files are installed on the computer as well as the Os2srv.exe and Mmtask.exe files, which along with the Sud.exe and Index.exe files are run as services.

Symptoms
When you try to run a program, the following Dr. Watson error message may be displayed:

An application error has occurred and an application error log is being generated.
<Program.exe>
Exception: hardcoded-breakpoint (0×80000003), Address: 0×77f76274Where <Program.exe> is the name of your program’s executable file. The Address value may be different.
Resolution
This problem occurs if a program makes a request for memory with the MEM_TOP_DOWN flag set. A bad pointer may be returned, causing the Dr. Watson error message.

Symptoms
During Microsoft Windows 98 or Windows 98 Second Edition Setup, you may receive the following error message:

A fatal exception 06 has occurred at <XXXX>:<XXXXXXXX>.
Resolution
This behavior can occur if an earlier version of McAfee’s VirusScan (anti-virus software) or Norton AntiVirus is being loaded from the Autoexec.bat file.

Symptoms
When you view an activity form in Microsoft Dynamics CRM 4.0, you receive the following error message:

Error: Exception of type ‘System.Web.HttpUnhandledException’ was thrown.Error Message: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.Error Details: Exception of type ‘System.Web.HttpUnhandledException’ was thrown.Source File: Not availableLine Number: Not availableRequest URL: http://URL
Stack Trace Info: [ArgumentNullException: Key cannot be null.Parameter name: key]at System.Collections.Hashtable.ContainsKey(Object key)at System.Collections.Hashtable.Contains(Object key)at Microsoft.Crm.Metadata.PreloadedMetadataCacheDataProvider.TryGetEntity(String entityName, NameMappingType mapping)at Microsoft.Crm.Metadata.DynamicMetadataCache.GetEntity(String entityName, NameMappingType mapping)at Microsoft.Crm.Security.User.HasPrivilege(IUser user, String entityName, PrivilegeType privilegeType, PrivilegeDepth privilegeDepth)at Microsoft.Crm.Security.User.HasPrivilege(IUser user, String entityName, AccessRights accessRights, PrivilegeDepth privilegeDepth)at Microsoft.Crm.Security.User.HasPrivilege(IUser user, String entityName, AccessRights accessRights)at Microsoft.Crm.Application.Components.Sdk.FormControls.Web.LookupControl.set_LookupTypes(Int32[] value)at Microsoft.Crm.Application.Components.Sdk.FormControls.Web.LookupControl.set_Metadata(AttributeMetadata value)at Microsoft.Crm.Application.ControlActivator.CreateControl(ControlDescriptor controlDescriptor, String clientId)at Microsoft.Crm.Application.Forms.CrudForm.BuildFormModel(FormDescriptor formDescriptor)at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formType)at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity)at Microsoft.Crm.Web.Activities.BasicActivityPage.ConfigureForm()at Microsoft.Crm.Web.Activities.PhoneCallDetailPage.ConfigureForm()at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)at System.Web.UI.Control.PreRenderRecursiveInternal()at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Resolution
This problem occurs because the FormDescriptor object caches some entity metadata. Therefore,an ArgumentNullException exception occurs.