Symptoms
You modify the Microsoft Office Outlook Web Access user interface by following the steps in the “Specifying Icons for Custom Content Items” section of the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/bb891875(EXCHG.80).aspx(http://msdn2.microsoft.com/en-us/library/bb891875(EXCHG.80).aspx)When you use Outlook Web Access to browse to a Microsoft Exchange Server 2007 mailbox, an exception that blocks the regular operation occurs. Additionally, the following events are logged in the Application event log:
Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <process ID>, with parameters: E12IIS, <processor>, <version>, OWA, M.E.C.Owa, M.E.C.O.C.ThemeManager.RenderThemeFilePath, System.IndexOutOfRangeException, <address>, <version>. ErrorReportingEnabled: True
Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 5000
Description:
EventType e12iis, P1 <processor>, P2 <version>, P3 owa, P4 m.e.c.owa, P5 m.e.c.o.c.thememanager.renderthemefilepath, P6 system.indexoutofrangeexception, P7 <address>, P8 <version>, P9 NIL, P10 NIL.
Resolution
To resolve this problem, install Update Rollup 2 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 2 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 2 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152558)For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007(http://go.microsoft.com/fwlink/?LinkId=152570)