Symptoms
After you make a Dial-Up Networking (DUN) connection by using Remote Access Services (RAS) with a local Internet service provider (ISP), you may receive the following error message on a blue screen:

STOP 0×0000001E (0xc0000005, 0xf3c310c, 0×00000000, 0×00000000) KMODE_EXCEPTION_NOT_HANDLED***Address f3cf310c has a base at f3cf2000 MrtRate.sys
Resolution
This issue can occur after you install Intuit Quickbooks or Quicken 2000, or if you apply Microsoft Windows NT 4.0 Service Pack 6 after these products are installed.